Resume
Christopher A. Rotunno, MS, MBA: analytics engineer turning fragmented tidbits into confidence. Experience, skills, and education.
Summary
Analytics engineer turning fragmented tidbits into confidence. Ten years on both sides of the dashboard: inside financial and operational data teams, and on the floor in food service, retail, and home services sales. Built data pipelines and BI systems from the ground up, and now sees every day how dispatch, scheduling, and customer conversion actually work at the branch level. Looking for an analytics or AI seat where technical depth and frontline context combine into tools teams actually adopt, with outcomes you can measure.
Experience
HD Sales Associate
ARS Rescue Rooter (Florida Home Air Conditioning)
- Northeast Florida
- • Operate inside a retail lead generation program, with daily exposure to the customer acquisition funnel, appointment scheduling, and the dispatch handoff that AI-driven optimization products are designed to improve.
- • See firsthand where scheduling friction, conversion drop-off, and dispatch sequencing create inefficiency at the branch level: the ground-truth context most teams building software for field service never have.
- • Consistently hit performance targets in a commission-driven environment through disciplined activity management and customer-focused engagement.
Retail Brand Ambassador
Renuity Home
- Northeast Florida
- • Achieved S-Tier status, the highest internal performance designation, in a multi-location home improvement sales operation.
- • Developed a deep understanding of homeowner decision journeys, in-home consultation conversion, and the handoffs between marketing, sales, and field delivery.
Founder and Data Engineer
Root Labs
- Nashville, TN
- • Owned product strategy and the business case end to end for a financial data pipeline platform: defined success metrics, made build-vs-buy decisions, and led a team of 4 through architecture, development, and deployment.
- • Designed an API ingestion pipeline that cut third-party data costs by 80%, replacing recurring vendor spend with internal data control.
- • Translated complex operational data problems into engineering requirements, aligned technical and non-technical stakeholders, and tracked outcomes against agreed baselines.
- • Organized 10+ technical meetups with 100+ attendees, growing local talent and a professional network across Nashville's data and tech community.
Data Analyst
AE Global Solutions Inc. (DBA Socrates Platform)
- St. Petersburg, FL
- • Maintained 99% uptime across 24/7 financial data operations processing 200GB+ daily, with full responsibility for data governance, pipeline integrity, and stakeholder reporting.
- • Expanded data product offerings by 120% through S&P and Reuters partnerships, owning the business case and cross-functional coordination for each integration.
Skills
AI and Analytics
- Machine Learning
- NLP
- Predictive Modeling
- Pipeline Architecture
- SQL
- Python
- ETL/ELT
- Feature Engineering
- KPI Framework Design
- A/B Testing
- Experiment Design
Product and Program
- Business Case Development
- Roadmap Ownership
- Stakeholder Alignment
- Cross-functional Leadership
- Vendor and Partner Management
- Agile and PMO Environments
Field Operations
- Dispatch and Scheduling
- Customer Conversion
- Frontline Team Dynamics
- Change Management
- Adoption and Training
- Branch-level P&L Awareness
Infrastructure
- AWS
- Azure
- GCP
- Power BI
- Tableau
- Microsoft Fabric (familiarity)
- High-Availability Systems
- Data Governance
Education
M.S. Business Analytics
University of Colorado Boulder, Leeds School of Business
ML/AI, NLP, deep learning, statistical methods, cloud computing, data warehouses
M.B.A.
Middle Tennessee State University
Business strategy, P&L management, cross-functional leadership
